Shipping

We offer worldwide shipping! Shipping rates will be calculated at checkout based on your shipping address.

Free Shipping: Orders over $100 USD will receive free shipping at checkout. Valid for United States orders only. Max shipping cost of $10.

Processing time: Orders are usually shipped within 1-2 business days. Please allow a few extra business days if your order contains a customized dog tag.

Transit time: The estimated transit time will vary based on the shipping service selected at checkout as well as your location. Domestic orders are usually delivered within 2-5 business days after the ship date.

Tracking: All orders will include a tracking number. You should receive a shipment confirmation email with the tracking information once your order has been shipped. Please make sure to check your spam/junk folder because sometimes the shipment confirmation emails can end up there. Tracking and delivery confirmation may not be available for certain countries outside the United States.

International orders: If applicable, taxes/duties will be collected at checkout. We are not responsible for carrier delays, customs delays or for customs fees/duties that some countries may require.

We are not responsible for lost, stolen or undelivered packages. Please contact the shipping courier or local post office regarding these types of issues.

We are not responsible for packages that are undeliverable due to an incorrect address or invalid address format. If your shipment is returned due to an invalid/incorrect shipping address, you may need to pay an additional shipping fee to re-ship your order. Please double check your shipping address before placing your order. If you need to change your shipping address after your order is placed, please contact us right away. The shipping address cannot be changed once the order has been shipped.